Free setup. We do it for you. No setup fee, no software to install, and you keep your phone number.
The part nobody has solved
Every property management company runs on the same handful of conversations, arriving in the wrong order, at the wrong hour, from people who need an answer now.
Saturday, 11pmA toilet is overflowing and it is the only bathroom in the unit. Voicemail is not an answer.
Tuesday, mid morningThe fourth caller today asking what is available and what it costs. Three of them will never call back.
Any daySomebody took a good message on a sticky note. It is on somebody's desk. Nobody can find it now.
What Winston Ops does
Day, night, weekend, holiday. Twelve languages, and it switches to whichever one the caller uses on the first word, no menu, no transfer. English and Spanish ship with it. Ten more are there to pick from: Farsi, French, Chinese, Korean, Armenian, Russian, Vietnamese, Tagalog, Arabic and Portuguese. Tell us which ones your tenants speak and we set those up for your portfolio.
Late rent follow-up by call or text for tenants who have agreed to it, and by email for those who have not. Every reminder is logged. It goes out in your company's name, in the tenant's own language. Your staff stops spending the first week of every month on the phone.
When someone calls about a vacancy, Winston Ops answers what they asked, then takes what you need: bedrooms, budget, when they want to move, how to reach them. It lands in your console as a lead instead of a callback nobody makes.
Winston Ops reads what is actually available at the moment the phone rings. A caller asking what you have gets the truth, not last month's list.
Most AI answering services log the repair and hand it back to you. Winston Ops sends it to your vendor, tracks it, and can text the tenant when the job is marked fixed. Add your plumber or handyman to your team and they get the calls they handle.
When a caller wants to see a unit, Winston Ops books the showing on the call.
Fire, gas, a medical emergency, anyone trapped. Winston Ops tells them to hang up and call 911 before it asks a single question.
When a housing authority pays part and the tenant pays the rest, the two are tracked apart. A late subsidy calls the case manager, not the tenant.
Inspection reminders, notices, appointment confirmations. Anything that today is somebody remembering to make a call.
Who Winston Ops is for
How Winston Ops handles one call
However many calls arrive at once. Nobody waits, nobody gets a busy tone, nobody is put on hold to be told you are busy.
By name, or by unit and address.
A vacancy, a repair, a notice they received, an inspection date, a complaint about a neighbor. Each one goes down a different path.
Straight through if that is what your routing says and they are reachable. Otherwise a full message to the person who owns it, and their backup.
Logged against the tenant and the unit, sitting in your console with the rest of their history.
Change something in your console and Winston Ops is already saying it on the next call. No retraining, no script to rewrite, nobody to notify.
Rents come from your data, word for word. If nothing matches, it says so.
Water still running. A ceiling coming down. Mould. No heat. It takes what your team needs to act, and sends it to whoever handles it. At two in the morning, not at nine. When it is life threatening, it tells the caller to hang up and call 911 before it asks them anything else.
Ask what is available and it emails the ones that match your budget, with your application forms attached.
Bad time to talk? It books the callback and rings when it said it would.
Off until you turn it on. Then it works the tenants who are behind, with the figures from your own ledger, under your company's name. Late rent follow-up by call or text for tenants who have agreed to it, and by email for those who have not. Every reminder is logged.
Flip it and Winston Ops starts taking sales inquiries on that building too, answering from what you have entered and capturing the buyer the same way it captures a renter. Nothing is said about a building you have not listed.
New prospects. Applications sent. Maintenance requests. Emergencies. Anything that needs a person.
What it takes to get running
Your software stays where it is. Your tenants keep calling the same number. Your staff learn nothing new.
Connect AppFolio or Buildium through their API, or send us a CSV export from whatever you run. Winston Ops reads it either way and knows your buildings on day one. Nothing moves, nothing is replaced.
They keep working the way they already work.
They call the number they have always called. Or if you want a new dedicated number, we can do that too.
Send us your unit list and your staff directory. We set it up on your portfolio and you call it yourself before a single tenant reaches it.
If there is no system yet, Winston Ops holds the buildings, units, tenants and history itself, loaded from a spreadsheet on day one. Every detail of a unit lives there. Type and size, rent, deposit, who pays which utility, the lease dates, the photos that go out with the listing, who lives there now and everyone who lived there before.
We train your staff on it, and for the first thirty days you have a named person to call for questions, adjustments and anything technical.
Winston Ops runs on portfolios anywhere in the United States. We are in Beverly Hills and we set you up remotely, so nobody has to come to your office.
Two calls, start to finish
Names, addresses and numbers below are invented. Everything else is how it runs.
CarmelaThanks for calling Brightwater Residential, this is Carmela.
CallerHi, yeah, there’s water coming through my ceiling.
CarmelaIs it still running now, or has it stopped?
CallerNo, it’s still going. It’s coming down into the kitchen.
CarmelaUnderstood. What’s the address and the unit?
Caller418 Kestrel Street, unit 204.
CarmelaAnd who lives in 204?
CallerThat’s me, Danielle Okafor.
CarmelaThanks Danielle. What’s the best number to reach you on tonight?
Caller213 555 0148.
CarmelaI have it. I’m marking this as an emergency because the water is still running, and I’m sending it through to the maintenance supervisor now. Somebody will be in contact with you as soon as possible. If it gets worse before you hear from anyone, call us straight back.
CallerOkay. How long, roughly?
CarmelaI can’t promise you a time, and I’d rather not guess. What I can tell you is this has gone through as an emergency, so it goes to the top of the list.
CallerAlright. Thank you.
CarmelaThanks for calling it in. Goodbye.
What happens the moment that call ends
The call is written to Danielle’s tenant record, with the date, the length of the call, what she reported and how it was categorised. Nobody types it up.
The maintenance supervisor is emailed within seconds, flagged as an emergency, with the address, the unit, the tenant’s name, her callback number and exactly what she said. If nobody is assigned to emergencies, it escalates to the backup.
If the plumber is on the team for this kind of call, he gets the same thing, and Winston Ops rings him as well inside the hours set for him. He does not need a login and he does not have to call the office first to find out where he is going.
If Danielle’s file had no phone number on it, the number she gave is saved to her record, so the office can reach her next time.
CarmelaThanks for calling Brightwater Residential, this is Carmela.
CallerHi. Do you have any one bedrooms?
CarmelaWe do. How much were you looking to spend a month?
CallerAround sixteen hundred.
CarmelaSixteen hundred, got it. Let me see what’s open. Right now there’s a one bedroom at 1200 Rosewood Terrace, one thousand seven hundred dollars a month, and a one bedroom at 909 Havenbrook Road, one thousand six hundred and fifty dollars a month.
CallerWhat about anything cheaper?
CarmelaThere’s a studio at 2755 Marigold Avenue at one thousand four hundred and twenty five dollars a month, if a studio would work for you.
CallerMaybe. Can you send me all of them so I can look properly?
CarmelaOf course. I’ll email you the full list of what’s available, and I’ll send the application forms with it so you have everything in one place. What’s the best email address?
CallerIt’s m dot vasquez, at gmail dot com. M dot V A S Q U E Z.
CarmelaAnd can I take your name?
CallerMarisol Vasquez.
CarmelaThanks Marisol. That’s on its way now to M. dot. V. A. S. Q. U. E. Z. at gmail dot com. Have a look in your spam folder if you don’t see it.
CallerPerfect. Is there an application fee?
CarmelaThere’s a forty five dollar credit application fee per adult. The lease application itself is free. And we do accept housing vouchers.
CallerGood to know. Thanks.
CarmelaThanks for calling. Bye now.
What happens the moment that call ends
Marisol gets an email with the units that match what she asked for, at the real asking rents, and the application forms attached as documents. Not links, the actual forms.
She is logged as a new prospect with what she is looking for and what she can spend.
The leasing team is emailed the same summary: who called, what they want, what was sent and where to reach them. If the email fails to send for any reason, it is flagged as needing a person rather than quietly disappearing.
Both calls were answered on the first ring, at any hour, in English or Spanish depending on the caller. Every part of these conversations is configurable. Your hours, your fee, your policy on vouchers, what counts as an emergency, who it goes to and in what order.
Behind the phone
Pricing
$3 per unit per month. $200 monthly minimum. No setup fee.
No long-term contract. Billed quarterly. Save 7% paying six months ahead, 15% paying a year ahead.
Every call is included. You are billed on units, not on minutes, so a month where the phone never stops costs exactly the same as a quiet one. Logins are free, put as many of your people in as you like.
| Portfolio | Quarterly | 6 months (7% off) | 12 months (15% off) |
|---|---|---|---|
| Up to 66 units | $600 | $1,116 | $2,040 |
| 100 units | $900 | $1,674 | $3,060 |
| 250 units | $2,250 | $4,185 | $7,650 |
| 500 units | $4,500 | $8,370 | $15,300 |
| 1,000 units | $9,000 | $16,740 | $30,600 |
| Over 1,000 units | Contact us | ||
Pricing starts at a $200 monthly minimum. Billing is quarterly,
semi-annual or annual, with the six and twelve month terms discounted as shown above.
Your billing cycle starts the day Winston Ops goes live on your portfolio, not the day you
sign up.
No setup fee, no software to install, and you keep your phone number.
Compare costs
What it costs for your portfolio
Fill in both and the two costs sit side by side. The Winston Ops figures are the same price and the same discounts as the table above, worked out on your unit count.
Why Winston Ops
It is written down while the call is happening. A promised pay date, a repair, a message. On the tenant's record before the caller hangs up, not sitting in a voicemail box for somebody to type up tomorrow.
It never guesses. When Winston Ops does not know something, it says the office will follow up rather than inventing an answer. It reads an email address back to the caller before it sends anything to it.
Every call goes to the right person. You pick who handles each kind of call, the days and hours they are on, and a backup for when they are not. It can put the caller straight through, and if nobody picks up it takes a full message.
Messages go out in two languages at once. The tenant's own language, with the English underneath, in the same message. Calls are answered in twelve.
Your file goes in as it comes. Upload the AppFolio export unchanged. Anything your team corrected by hand is locked and a later file will not overwrite it.
It only ever reads your system. You give read only access. Winston Ops never writes back into AppFolio or anything else you run.
Your name, not ours. Every call and every message goes out under your company name, with the assistant name you choose.
If our system has a problem, your calls still ring. They go to the backup number you set in the console instead of failing.
Nothing fails quietly. Anything Winston Ops could not finish shows up in your daily summary, marked for a person to pick up.
Questions people ask before they buy
Both. Every call has a word for word transcript sitting on the tenant's record, and where there is a recording you can press play and listen to it in the console. Every call opens by telling the caller it may be recorded.
About a minute after the caller hangs up it is on the tenant's record and in the call log. Anything urgent does not wait for that: it goes to the right person while the call is still happening. Your daily summary and call reports arrive at 6pm.
Yes, once your setup is finished and you switch transfer on. The caller hears it ringing while it connects, and whoever picks up is asked whether they can take the call. If it rings out, goes to voicemail, or they cannot take it, the caller comes back to Winston Ops. It tries your backup person, and if nobody is there it takes a full message and tells the caller exactly who it is going to.
It tells them plainly that it is the automated assistant, that it is there so nobody gets voicemail, and offers to get them a person. With transfer switched on it puts them through to whoever handles that kind of call. Without it, it takes the message and sends it straight to the right person, logged against the tenant either way.
It answers and handles the call normally. Without a number it cannot match them automatically, so it asks for their name, their address and unit, and a number to reach them on, and finds the record from that.
It writes the date onto the tenant's record, not into a note somebody has to read. Nobody chases that tenant again until the date has passed, and if the money arrives in the meantime they are left alone.
Most of it, yourself, from your console: your company name and how it is pronounced, its name and voice, which languages it uses, your office hours, what counts as an emergency, how your tenants pay, your screening questions for renters, and the wording of every text and email in each language. Changes take effect on the next call. Anything deeper than that we change for you.
Never. You give read only access and Winston Ops only ever reads. It cannot change a thing in your system. And if you would rather not connect anything at all, uploading a spreadsheet works just as well.
Your records sit in a managed Postgres database on Amazon Web Services in the United States, encrypted in transit and where they are stored, and every record is tied to your company so your logins can only ever see your own. We never store your password, only a scrambled version. There is a full backup every day kept for fourteen days, and the last seven days can be rewound to any minute. The whole answer, including what happens if you cancel, is on our data page.
Talking to somebody else as well? Good. Here are twelve questions worth asking all of us, with our own answers underneath each one.
Tell us how many units you manage and how your office handles calls today. We will set Winston Ops up on your portfolio and you can ring it yourself.
424 484 4455
Ring it from any phone. Carmela answers as Winston Demo.